At Melbourne Silver Taxis, we aim to provide a smooth and reliable Premium Service for every booking. We understand that plans can change, so our cancellation and refund policy is designed to be fair, transparent, and easy to understand.
Booking Cancellations
Customers may cancel their booking if their travel plans change. To avoid any cancellation charges, we recommend cancelling as early as possible before the scheduled pickup time. Cancellations made close to the pickup time may attract a fee, as the vehicle and driver are already allocated for your journey.
Late Cancellations and No-Shows
If a booking is cancelled at the last moment or the passenger does not arrive at the pickup location, it may be treated as a no-show. In such cases, a partial or full charge may apply depending on the service booked, including Airport Transfer, Corporate Transfer, Events Transfer, or Maxi Van services.
Refund Eligibility
Refunds are considered when a cancellation is made within the allowed time frame or if the service could not be provided due to operational issues. Approved refunds are processed back to the original payment method within a reasonable period.
Service Delays or Issues
If there is a significant delay or service issue caused by us, we will review the situation fairly and may offer a refund or service credit where appropriate.
Policy Updates
This policy may be updated from time to time to reflect operational or regulatory changes. Customers are encouraged to review this page periodically.
For any questions regarding cancellations or refunds, our support team is always ready to assist.