Welcome to Melbourne Silver Taxis. By booking or using our taxi services in Melbourne, Australia, you agree to the following Terms and Conditions. Please read them carefully to understand your rights and responsibilities.
Service Overview
Melbourne Silver Taxis provides professional transport solutions including Airport Transfers, Corporate Transfers, Event Transfers, Hotel Transfers, Tour and Travel services, Parcel Delivery, Premium Service vehicles, and spacious Maxi Van options. All services are subject to availability.
Bookings and Confirmations
All bookings must be made through our approved booking channels. While we strive to meet requested schedules, confirmation times are estimates and may vary due to traffic, weather, or unforeseen circumstances. Customers are responsible for providing accurate pickup and drop-off details.
Fares and Payments
Fares are calculated based on distance, time, and service type. Any additional charges such as waiting time, tolls, or special requests may apply and will be communicated when possible. Payments must be made at the completion of the journey unless otherwise agreed.
Cancellations and No-Shows
Cancellations should be made as early as possible. Late cancellations or failure to appear at the scheduled pickup time may result in a cancellation fee. Airport pickups include a reasonable waiting period; extended delays may incur extra charges.
Passenger Responsibilities
Passengers are expected to behave respectfully and follow all safety instructions provided by the driver. Seat belts must be worn at all times. Damage caused to the vehicle due to negligence or misconduct may be charged to the passenger.
Luggage and Parcels
Passengers are responsible for their personal belongings. While we take reasonable care, Melbourne Silver Taxis is not liable for lost or damaged items. Parcel deliveries must comply with Australian laws and must not include prohibited or hazardous materials.
Service Limitations
We reserve the right to refuse service where safety, legal compliance, or driver welfare is at risk. Routes may be adjusted to ensure efficient and safe travel.
Liability
Melbourne Silver Taxis is not responsible for delays caused by traffic conditions, road closures, weather events, or other circumstances beyond our control. Our liability is limited to the extent permitted by Australian law.
Changes to Terms
These Terms and Conditions may be updated from time to time without prior notice. Continued use of our services indicates acceptance of the latest version.
Governing Law
All services are governed by the laws of Victoria, Australia.